Voices of Housing 21

In this edition of the resident newsletter:
The National Resident Survey 2026 is coming soon
Find out more about benefits at State Pension age
Resident Trust Fund opens again in October
Win a hamper full of treats, competition closes soon!
Helping us keep you and your home safe
62 years of making a difference everyday
Resident Retirement Living conferences in September
Staying safe when using water butts and hosepipes
News story roundup
What’s coming up in October?
Housing 21 helps older people live well with dignity and autonomy by providing support or care in quality social rent or shared ownership housing services.
Find out more about Housing 21:Visit the website: www.housing21.org.uk
Follow us on socials... 🔹 LinkedIn: /housing21   🔹 Facebook: /housing21   🔹 Instagram: /housing21living  

Listen to hear the latest Housing 21 news, including:
Important updates delivered straight to your inbox
Win a hamper full of treats!
Post a Smile: our new resident pen pal scheme
Growing greener together
Help shape the future of Housing 21
Resident Trust Fund helps communities thrive
Catch up on our latest Let’s Talk sessions
Help make service charges easier to understand
Join us at our Retirement Living conferences
Housing 21 helps older people live well with dignity and autonomy by providing support or care in quality social rent or shared ownership housing services.
Find out more about Housing 21:Visit the website: www.housing21.org.uk
Follow us on socials... 🔹 LinkedIn:   / housing21   🔹 Facebook:   / housing21   🔹 Instagram:   / housing21living  

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team.
In the July 2026 edition:
Housing 21 appoints new chair of the board
Retirement Living conferences: locations and how to book
Explaining heat networks, one simple standard for comfort
Awaabs Law update – watch our short video
Keeping cool this summer
Safe use of the communal outdoor spaces
Gardens coming to life for summer
Shared ownership homes available now
World Cup fever across our schemes
Residents celebrate landmark cohousing scheme in Birmingham
June news highlights
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team.
In the June 2026 edition:
Housing 21 Achieves C1 Consumer Standards Grading
Quarterly Performance Report: January–March 2026
Heat Networks Update: Standard Temperature Introduced
Launch of the Resident Experience Strategy 2026
Retirement Living Resident Conferences Announced for 2026
Monthly Repairs and Complaints Surveys
Help Shape the New Choice and Consensus Policy
Residents’ Survey and TSM Results Published
STAIRs Transparency Webpage Launched
Service Charge Network Releases New Explainer Videos
Sign Up for the Digital Corporate Newsletter
HMRC Launches “Tax Confident” Campaign
Digital Inclusion Support and Free Device Schemes
World Elder Abuse Awareness Day
Loneliness Awareness Week
May News Highlights: Community Projects and Resident Achievements
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: May edition. Read to you by Lucy and Joel from the Communications Team.
In the May 2026 edition:
Residents’ Survey results: scheme reports are now available
Making is easier to access information – new publication scheme
Housing 21 signs the ASB Help Pledge
Digital inclusivity and support
Free mobile data for people in need
Could you be missing out on support?
Feel more confident about tax in retirement
Resident conferences 2026 – save the dates
A remarkable milestone for Kath at Mays Court
Marking VE Day
National Gardening Week 2026
April News Highlights
Check your pendant alarm each month
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: April edition. Read to you by Lucy from the Communications Team.
In the April 2026 edition:
Let’s celebrate National Gardening Week
Happy Easter from everyone at Housing 21
Help with energy costs through HACT
Extra support you may be able to claim
Have you seen our complaints reports?
Reporting your Annual Rent Change to Universal Credit
Housing 21 is celebrating National Pet Month  
Sharing stories from around our schemes on social media
Let’s Talk Retirement Living and Extra Care coming soon
St George’s Day Activities
Check your pendant alarm each month 
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: March edition. Read to you by Lucy and Joel from the Communications Team.
In the March 2026 edition:
Spring into gardening
Performance Report now available for quarter three
National Resident Survey results
Explaining our repairs and complaints surveys
An update on the Resident Trust Fund
Go paperless: get your newsletter by email
Property spotlight: Exploring Extra Care 
Benefits and grants support
Fire Safety - staying put
Compliments, comments and complaints, we want to hear from you
Stay connected with YouTube videos and Let's Talk Sessions
Care Survey coming soon
Pendant alarm reminder
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: February edition. Read to you by Lucy and Joel from the Communications Team.
In the February 2026 edition:
Introducing the new Resident Trust Fund
We’d love your feedback on the resident newsletter
Go paperless: get your newsletter by email
Have your say: resident forums reminder
Have you heard about our Environmental Awareness Group
Photography and video sharing: a reminder about consent
Do you know about a mutual or tenancy exchange
Looking after your heart this February
Helping Hands Fund – extra support when you need it
Heat network update – new protections from January 2026
Tenant Participation Advisory Service (TPAS) engagement update – supporting resident involvement
Pendant alarm reminder
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: January edition. Read to you by Lucy and Joel from the Communications Team.
In the January edition:
Welcoming 2026
Don’t miss our latest Let’s Talk Extra Care
Oldham residents strike a pose for a good cause
Save money with Housing Perks
Stay cosy and connected this January
A quicker, safer response with Appello’s new Queue Management System (QMS)
Nominations are open – help us recognise our outstanding contractors!
Support to help you live well at home!
Have your say through our National Resident Forums
Changes ahead for homes with heat networks
Making our website even more accessible
Please check your next of kin details
A fresh start for recycling
Check your pendant alarm each month
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with us
🔹 LinkedIn: https://www.linkedin.com/company/housing21
🔹 Facebook: https://www.facebook.com/Housing21
🔹 Instagram: https://www.instagram.com/housing21living
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: December edition. Read to you by Lucy and Joel from the Communications Team.
In the December edition:
Festive Greetings from all of us at Housing 21 and message from Bruce Moore
Staying safe this winter
We are dreaming of a green Christmas... 
Seasonal wellbeing matters 
Resident Voice: Get involved with our resident engagement events in 2026 
Let’s Talk Retirement Living: Autumn 2025 
Coming soon: Help us recognise outstanding contractors! 
Two new performance reports available for residents
Service Charge Budget discussions 
Guest Wi-Fi made simpler in communal lounges 
Water quality and hygiene
Have you recently had a repair? We launched a repairs survey
Reminder to Check your pendant alarm each month 
Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.
Connect with Housing 21:
Housing 21 website - www.housing21.org.uk
Facebook - facebook.com/Housing21
LinkedIn - linkedin.com/company/housing21
Instagram - instagram.com/housing21living
YouTube - www.youtube.com/@housing2171